We strive to ensure customer satisfaction by offering quality products and excellent support. However, due to the nature of digital products, refunds are limited and subject to the conditions outlined below.
Refund Eligibility
You may request a refund under the following conditions:
- The product downloaded is completely non-functional, and the issue cannot be resolved by our support team.
- The product description was misleading, and it does not align with the provided details.
- You have not downloaded any or the majority of files associated with the product.
Refund Process
- Contact Support First: Before requesting a refund, you must contact our support team to resolve any issues. Most concerns can be addressed promptly.
- Resolution Timeline: Allow 24–72 hours for our support team to respond. If the issue remains unresolved, you may proceed with a refund request.
- Approval: Refund requests will be evaluated based on eligibility criteria. Approved refunds will be processed within 7–14 business days, depending on your bank’s schedule.
Non-Refundable Cases
Refunds are not granted for the following reasons:
- Change of Mind: Deciding not to use the product after purchase.
- Mistaken Purchase: Purchasing the wrong product or buying it accidentally.
- Compatibility Issues: Incompatibility with your website, plugins, or server settings.
- License Key Requests: Products are GPL-licensed and do not include license keys.
- Misuse or Breach: Violating terms of use, such as reselling downloaded products.
- Lack of Technical Knowledge: Inability to install or use the product due to insufficient technical skills.
- Digital Media Nature: As digital products cannot be “returned,” sales are considered final after download.
Special Cases
- Membership Plans: Refunds are not provided for subscription-based memberships unless explicitly stated.
- Promotional Offers: Discounts and special offers are non-refundable.
- Non-Listed Products: Refunds are not available for products not listed on our website.
Additional Notes
- Cancellation: You may cancel your account at any time, but no refunds will be provided for unused time.
- Post-Refund Access: Once a refund is issued, access to the refunded product will be revoked.
- Support Access: To resolve issues, our support team may require access to your website. Refusal to provide access may result in ineligibility for a refund.
Contact Us
If you have any questions or concerns about this policy, please reach out to our support team at info@cheapwpstore.com. We are here to help and ensure your experience with us is positive.
We strive to ensure customer satisfaction by offering quality products and excellent support. However, due to the nature of digital products, refunds are limited and subject to the conditions outlined below.
Refund Eligibility
You may request a refund under the following conditions:
Refund Process
Non-Refundable Cases
Refunds are not granted for the following reasons:
Special Cases
Additional Notes
Contact Us
If you have any questions or concerns about this policy, please reach out to our support team at info@cheapwpstore.com. We are here to help and ensure your experience with us is positive.